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Terms & Conditions

  1. Home From Home Perthshire- act only as agents for the owners of Highland Perthshire, Scotland, self-catering holiday cottages featured on its website. The hiring contract is between the holiday maker & the Perthshire self-catering cottage owner. The receipt of a signed booking form/e-mail confirmation and/or payment of the non- refundable deposit is deemed to be a firm booking and it is assumed that the hirer has read & agrees to the conditions as found on our website.
  2. If accepted the hirer becomes liable for the full remaining balance of the charges which are due seven weeks prior to the commencement date of their Highland Perthshire self-catering holiday.This includes short break cottage bookings. Non-payment of the balance by the due date will result in the Agency regarding the self-catering cottage as being available for re-booking.
  3. In the event a Hirer cancels a confirmed self-catering cottage booking he/she remains liable for payment of the full cost of the holiday. Upon receipt of written confirmation of the cancellation from the Hirer, we will attempt to re-let the holiday cottage and if successful will make a full refund to the hirer less an administration fee of £50 and any other expenses incurred in re-letting the holiday cottage.
  4. The number of persons occupying one of our Highland Perthshire self-catering cottages must not exceed the maximum occupancy level stated in the cottage details. Holiday home owners reserve the right to end occupancy of their Scottish self-catering cottage without notice or refund in the case of a breach of this condition. The Owner may decline to hand over the Property if the Owner has justifiable grounds to believe that the Hirer or any of the persons included in the booking contract are not suitable to occupy the Property. If any booking is cancelled for this reason the hire charge will be immediately refunded to the Hirer. The Hirer will not be entitled to any compensation or damages for cancellation of the booking for this reason.
  5. The hirer is fully liable for the condition of the self-catering cottage and its contents for the period of their holiday (fair wear & tear excepted). The hirer will make good any damage or loss & leave the self-catering cottage & its contents in a clean & orderly condition. The individual who signed the booking form will be held responsible for the hiring party.
  6. Eligibility: The owners reserve the right to refuse to hand over occupancy of their self-catering house to any person/s that in their opinion, is not appropriate to take charge. In this eventuality hire charges will be refunded in full & the liability of the owners shall cease. The house is not available for hire to stag or hen parties. Specifically: (a) Home From Home will not be required to accept a booking nor the owners to honour a booking for the house from groups of single persons who are all under the age of 21 or all male or female groups comprising more than 6 people. Any such booking may be arranged only by calling us direct and getting approval from Home From Home. The owners will be entitled to request the hirer to immediately leave the house if the occupants are all under the age of 21 or are a female or male group exceeding 6 in number. The hirer will not be entitled to any refund of the hire charge in these circumstances. (b) Home From Home may accept a booking for the house from groups of single persons who are all under the age of 21 or all male or female groups comprising more than 6 people when the booking is made by contacting Home From Home and the Owner of the house gives permission for the booking to proceed.
  7. No pets are permitted at the Property unless agreed with Home From Home at the time of the booking. If a pet is permitted, details must be provided when the house is reserved and an additional charge per week per pet must be paid. If a pet is permitted, this will normally be restricted to one and the Hirer will be responsible for ensuring that any restrictions in the property description are complied with and the pet is kept under strict control at all times. If a pet is permitted in a Property it is not allowed upstairs or on beds or furniture. The hirer is responsible for removing all pet excrement from the property (garden and off-street yard). Registered guide and support dogs belonging to those with visual and / or hearing impairments are allowed in the house. Details must be provided when the house is reserved. The hirer will take good care of the house and its contents and leave the house and its contents in a clean and tidy condition; inform Home From Home of any damage or breakages and pay the owners at the end of the booking for any breakages or damage to the house and its contents caused by the hirer (reasonable wear and tear excluded); allow the owners and Home From Home (with or without workmen) access to the house at reasonable times and on reasonable notice (other than emergencies) for inspection purposes and to carry out any repairs or maintenance (routine maintenance and repairs will not be carried out during the booking).
  8. The hirer will not cause undue noise or disruption or become a nuisance to the occupants of any neighbouring properties; not use the house and garden for any purpose other than that of a private holiday residence; not alter the house or its contents or remove any contents from the house;  return all sets of keys tof the Property in accordance with the instructions given to the Hirer;  not use any flammable materials, fireworks or candles in or on the Property; keep the house secure during the booking; and comply with any specific conditions and restrictions relating to the house and/or its contents contained in the house description and in any instructions held in the house. Any complaint or problem relating to the house should immediately be notified to the owners or Home From Home so that an opportunity is given to rectify the problem or deal with the complaint. No refund will be considered if the owners have not been given the opportunity to rectify any problem during the booking. If the hirer has a complaint about Home From Home, then this should be made in writing to Home From Home who will provide the hirer with details of Home From Home’s complaint procedure. By entering into the booking contract the Hirer agrees that the booking contract confers a right to occupy the Property for a holiday only and is not an assured tenancy by virtue the provisions of Section 12 ( schedule 4 paragraph 8 ) of the Housing ( Scotland ) Act 1988. The owners and the Hirer agree that the booking contract shall be governed by and construed in accordance with the laws of Scotland and the owners and the hirer agree to submit to the exclusive jurisdiction of the Scottish Courts.
  9. There is no guarantee as to the speed or bandwidth of the house’s internet connection. Rural areas of Scotland can be erratic and/or suffer outages which are outwith the owner's control. The owner does not accept responsibility for such events but will endeavour to rectify the situation with the provider where possible. Home From Home Perthshire have taken every care to ensure the correctness of their Highland Perthshire self-catering holiday cottages descriptions and all information is given in good faith and deemed accurate, but the Agency cannot be held responsible for changes beyond their control or be liable for any act, neglect or default on the part of the owners resulting in loss, injury or accident caused to the Hirer.