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Some Frequently Asked Questions.......

We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.

Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us enquiries@homefromhomeperthshire.com or call us on (01796) 470048.

How will we collect keys and get directions to our cottage?

Upon receipt of your final payment we will send you full instructions regarding key collection & directions.

 

When can we arrive & what time should we leave?

Our cottages are generally available from 4pm on the day of arrival and you will need to leave by 10am on the day of departure.

 

What happens if I need to cancel ?

It is assumed that you have or intend to take out holiday cancellation insurance. Should you need to cancel we will release the dates for re-letting and if successful will refund in full less an administration fee of £75. * Please note the £10 booking fee is non-refundable.

If the property is not relet for the same dates we will issue the necessary paperwork to your insurance company so that they may reimburse you.

Amendments to booking dates /  length of stay / property selection - will incur a £45 administration fee.

What should we remember to bring?

Booking confirmation & directions.
Maps of area & guidebooks.
Rucksacks, swim towels, binoculars & outdoor clothing.
Insect sprays

How do we pay for our holiday?

We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.

 

 

Guest Review

Just a short e-mail to let you know we had a wonderful break.The lodge was so cosy and well equipped.The view from the deck was just wonderful.We we're lucky with the weather.We hope to return soon our batteries are well and truly charged .Thank you

Otter Lodge

Guest Review

New for 2019 - Glenardle Lodge offers spacious, welcoming holiday accommodation in an idyllic location. The perfect base for exploring Perthshire.

Guest Review

"Amazing and perfect!" The Hartley family, West Yorkshire