We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.
Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us email@example.com or call us on (01796) 470048.
Upon receipt of your final payment we will send you full instructions regarding key collection & directions.
Our cottages are available for you to arrive any time AFTER 4pm and should be vacated by 10am on the day your holiday ends to enable the owners to prepare the property for incoming guests.
Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy). All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email. If two or more consecutive weeks are booked at more than one property this is considered to be two holidays.
If you have to cancel your reservation, you will need to:
Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy). All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email.Please note booking payments are non-refundable however we will attempt to re-let the dates and if successful will refund payments made less a £125 admin fee ( per week booked ) plus any additional costs incurred in re-letting the dates.
Amendments to booking dates / length of stay / property selection - will incur a £45 administration fee.
Booking confirmation & directions.
Maps of area & guidebooks.
Rucksacks, swim towels, binoculars & outdoor clothing.
We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.
An excellent house. Clean, modern, comfortable. An excellent place to stay.
Having stayed on the Duchally Estate previously we were delighted to find Ryder Cup Lodge and booked a longer stay this year as its a great base for visiting the surrounding area. The lodge had everything we needed for our family of 5. It was very clean and has a great location directly behind the main hotel building. Collecting the key from the key safe meant arrival was very easy and convenient. The leisure facilities are fantastic, great to be able to swim daily and use the Jacuzzi, Sauna and Steam Room. We can recommend both Afternoon Tea and Evening Meals in Montheath's Restaurant especially when accompanied with Duchallys own Gatehouse Gin (Gin Mojito is amazing!!) We look forward to returning to the lodge in the near future.
Good afternoon Bea, Just to let you know how much we enjoyed our stay last week at Vrackie View. After all the delays due to covid we really appreciated the peace and quiet and lovely weather too! The addition of WiFi and new double glazing has certainly made the property more comfortable. It certainly is a home from home, so we'll equipped, clean and spacious. We will be coming back again!