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Some Frequently Asked Questions.......

We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.

Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us enquiries@homefromhomeperthshire.com or call us on (01796) 470048.

How will we collect keys and get directions to our cottage?

Upon receipt of your final payment we will send you full instructions regarding key collection & directions.

When can we arrive & what time should we leave?

Our cottages are available for you to arrive any time AFTER 4pm and should be vacated by 10am on the day your holiday ends to enable the owners to prepare the property for incoming guests.

What happens if I need to cancel ?

If you have to cancel your reservation, you will need to:

Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy). All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email. If two or more consecutive weeks are booked at more than one property this is considered to be two holidays.

If you have to cancel your reservation, you will need to:

Inform your insurance company (we strongly advise you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy).

All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email. 

Please note both the 25% booking deposit and £20 booking fee are non-refundable, however if your booking balance payment has been paid in full, we will attempt to re-let the dates and if successful will refund the 75% balance payment less a £175 admin fee  ( per week booked ) plus any additional costs incurred in re-letting the dates. 

 

Amendments to booking dates /  length of stay / property selection - will incur a £45 administration fee.

What should we remember to bring?

Booking confirmation & directions
Maps of area & guidebooks
Rucksacks, swim towels, binoculars & outdoor clothing
Insect sprays

How do we pay for our holiday?

We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.

 

 

Guest Review

Hi Bea For many years we’ve been spending our summer holidays in Scotland. And as every time we had also a great time this year. There haven’t been any problems with the cottage and we really enjoyed our stay. The cottage was the perfect place for relaxing and recharging the batteries. The view towards Ben Vrackie is great. And the peaceful meadow with the sheep opposite the house we liked. We are sure this wont be the last time we stay in Scotland. Greetings from Halle in Germany , Jörg

The Sheiling

Guest Review

New for 2019 - Kyle Cottage offers elegant, welcoming holiday accommodation. The perfect base for exploring Perthshire.

Guest Review

Thank you so much for a lovely relaxing stay in your lovely clean and cosy lodge. We thoroughly enjoyed exploring Scotland from such a perfect location, The birds were a delight to watch from the decking and kitchen window, the ducks were the perfect cleaning squad. We will definitely recommend Otter Lodge. P & D E Yorks

Otter Lodge