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Some Frequently Asked Questions.......

We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.

Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us enquiries@homefromhomeperthshire.com or call us on (01796) 470048.

How will we collect keys and get directions to our cottage?

Upon receipt of your final payment we will send you full instructions regarding key collection & directions.

When can we arrive & what time should we leave?

Our cottages are available for you to arrive any time AFTER 4pm and should be vacated by 10am on the day your holiday ends to enable the owners to prepare the property for incoming guests.

What happens if I need to cancel ?

If you have to cancel your reservation, you will need to:

Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy). All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email. If two or more consecutive weeks are booked at more than one property this is considered to be two holidays.

  1. If you have to cancel your reservation, you will need to:

    Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy).                                          All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email. 

    Please note booking payments are non-refundable however we will attempt to re-let the dates and if successful will refund payments made less a £125 admin fee  ( per week booked ) plus any additional costs incurred in re-letting the dates. 

 

Amendments to booking dates /  length of stay / property selection - will incur a £45 administration fee.

What should we remember to bring?

Booking confirmation & directions.
Maps of area & guidebooks.
Rucksacks, swim towels, binoculars & outdoor clothing.
Insect sprays

How do we pay for our holiday?

We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.

 

 

Guest Review

Hi Bea, Well what could we say from beginning to end it was fantastic. Steve so helpful and accommodating. The Cow Shed 2 went above expectations, so much so we are going back on 2nd June to 11th June this year. It was truly a remarkable experience. Thank you and we will see you soon. Susan and Terry

Cow Shed 2

Guest Review

Our 4th visit to this peaceful, private, picturesque cottage, loved every minute again. Enjoyed cosy burner at night. Will miss our haven. Until next time.

Gardeners Cottage

Guest Review

Dear Bea We had a lovely time at Roneval again this year, so much so that we have already booked for visit number 3 next year. The accommodation was very clean and well presented. The location in Pitlochry is ideal for all amenities in the town especially the putting green and corner ice cream shop for our grandson. Kind regards, Joan

Roneval