Covid-19 Guest Information

July

Due to the on-going Covid-19 social distancing restrictions our office hours will be 10am-3pm.

We are keen to help with your enquiries and will respond as soon as possible. 

Further to the announcement by the First Minister of Scotland on the 24th June, self-contained holiday accommodation with no shared services can open from the 3rd of July. The guidance advising people to travel no more than five miles for leisure and recreation has also be lifted from this date.

Please be assured that when our cottages do reopen our owners will be following the ASSC recommended Safety & Cleaning Protocols to protect our guests, owners & caretakers.

NEW BOOKINGS FOR JULY TO OCTOBER 2020

New bookings being reserved now are unlikely to be covered by insurance companies for Covid 19, as they were for policies sold up to the 13th March 2020, and therefore anyone making a booking now will not be able to protect their booking for this pandemic. We will therefore agree to refund deposits and balances, less a £35.00 administration fee, for any new booking which is made by deposit for dates in the months of July through to October 2020 inclusive, if there is another Government Travel Restriction put in place at either the location of the house or the location of your address as supplied on your booking form. It will not apply to any other reason for cancellation so we recommend that you secure appropriate Travel Insurance to cover yourself for illness, accident, redundancy, death of a close relative, etc. The normal Terms and Conditions will apply to all new bookings made on or after 1st July 2020 for November 2021 and beyond.

Our guest’s health as well as the health of our cleaning teams is our main priority.  Thank you for your cooperation by applying the respective safety and hygiene standards. Together we will manage this extraordinary situation, for everyone’s safety and to ensure a happy and relaxing stay.

Covid19 – Revision of our services and rules to help protect you, ourselves and our future guests.

These rules & regulations will be constantly reviewed according to advice given by the Scottish Government, Visit Scotland & ASSC. We ask you to please read this notice to ensure you fully recognise what changes we have made to our business and also your responsibility to protect yourselves and any other persons.

What you can expect from us:

• We have employed a new, more intensive cleaning regime for our cottages, using appropriate chemicals & products.
  
• We will be using appropriate PPE when handling used & fresh bed linen.
  
• We have removed decorative soft furnishings and items such as extra cutlery, crockery, soft toys & games from the cottages to prevent the risk of virus transmission.
  
• We will keep a social distance from our guests at all times and will wear masks.
  
• We will provide Hand Sanitiser and hand soap for guest use.
  
• Guests can contact us by calling 01796 470048 or by email enquiries@homefromhomeperthshire.com
  
• Check-in / Check-out will be done with social distancing in mind.
  

What we ask of you: 

• We ask you to adhere all social distancing measures as per Scottish Government Advice.
  
• We ask that you please use the hand sanitiser provided each time you enter the cottage.
• We ask that you vacate the property on time, ensuring you have packed all your belongings.
• We ask that you open windows, wipe down surfaces, load dishwashers, empty waste bins, strip beds, bag linen and used towels before leaving the cottage.
• If you or anyone in your party show any signs/symptoms of the Coronavirus (repetitive cough, fever, unusual tiredness, loss of smell/taste, sore throat, difficulty in breathing) we ask that we are notified immediately & you remain isolated in the cottage and follow Scottish Government Guidelines for Self-Isolation.
• We advise that if you have been in contact with anyone that has developed Covid19 or is symptomatic prior to your arrival then you must notify us so that we can amend your reservation.

Please note: On entering one of our cottages you are accepting these terms and conditions. Any guests or visitors that we deem as not adhering to the new guidelines will be asked to leave immediately.